Frequently Asked Questions

Review the sizing information and measurements provided for the item you are considering. If you are unsure about the fit, contact us with the product name and your measurements before placing your order.

Please read the individual product description carefully to check the pieces, fabric and details included. Accessories shown in styling photographs are not necessarily included unless they are listed in the description.

Please contact us before ordering to ask whether your chosen design can accommodate your requirements. Availability, any additional cost and timing should be confirmed before you place your order.

If you need an outfit for a particular event, contact us with the product name and your event date before ordering so you can confirm whether the timing is suitable.

Contact us with your destination country, city and the item you would like to order for help with delivery availability and estimated timing.

Contact us as soon as possible with your order number and the change you would like to request. Please wait for confirmation before assuming a change has been made.

For an order enquiry, contact us with your order number and the name or email address used at checkout so we can identify your purchase.

Please contact us with your order number, a description of the issue and clear photographs where relevant so we can review your enquiry.

Follow the care instructions supplied with your garment. For delicate fabrics or embellished pieces, seek advice from a professional cleaner before washing, ironing or applying heat.